Privacy policy
Last updated: 21 October 2026
Born Aircon ("we", "us") respects your privacy. This page explains what personal information we collect when you contact us, why we collect it and what your rights are.
Who we are
Born Aircon, based in Ottershaw, Surrey. For anything about your data, email info@bornaircon.co.uk or call 07548 589571.
What we collect
When you fill in our quote form, phone or email us, we may collect:
- your name, phone number and email address
- your postcode or property address
- details about the job, your property and your system
How we use it
We only use your details to reply to your enquiry, arrange surveys and visits, provide quotes, carry out and invoice the work, and remind you when a service is due if you are already a customer. We do not sell your details and we do not send marketing.
Our legal basis is taking steps at your request before entering into a contract, performing that contract, and our legitimate interest in looking after the systems we install and service.
Who we share it with
Our website is hosted by Netlify, which processes form submissions for us. Apart from that, we only share your details where we need to in order to do the job (for example, a manufacturer for a warranty claim) or where the law requires it.
How long we keep it
Enquiries that do not go ahead are deleted within 12 months. Customer and job records are kept for up to 6 years so we can honour warranties and meet our accounting obligations.
Your rights
You can ask to see the information we hold about you, have it corrected or deleted, or object to how we use it. Just get in touch using the details above. If you are unhappy with how we have handled your data you can complain to the Information Commissioner's Office at ico.org.uk.
Cookies
This website does not use tracking or advertising cookies. We use Cloudflare Web Analytics to count visits and see which pages are popular. It does not use cookies, does not track you across other websites and does not collect personal information such as your name or contact details.